Overview:

This project involves building an AI-powered chatbot that can handle customer service queries automatically, 24/7. The chatbot simulates human-like conversations using Natural Language Processing (NLP) and Machine Learning (ML) to understand customer intent and provide accurate, instant responses. It helps businesses reduce human workload, improve customer satisfaction, and provide consistent support across platforms.

Key Features:

• Natural Language Conversation
  Understands and responds to queries using NLP (e.g., "Where is my order?", "I want to return a product").

• Intent Recognition
  Detects user intent (like booking, inquiry, complaint) using a trained ML model.

• FAQ Handling
  Answers common questions about pricing, delivery, returns, etc., from a pre-defined database.

• Order Tracking Support
  Fetches order status using user-provided order ID via API/database lookup.

• Product Recommendation (Optional)
  Suggests products based on user’s query and past interaction.

• Multilingual Support (Optional)
  Chatbot can support multiple languages using translation APIs.

• Chat History & Analytics
  Logs user conversations for improvement, training, and analytics.

• Fallback to Human Agent
  If chatbot is unsure, it escalates the query to a human support agent.

• User Authentication (Optional)
  Ask for login credentials before discussing sensitive info.

Technology Stack:

• Frontend:

  • HTML, CSS, Bootstrap, JavaScript for chat interface

  • Optional: React.js or Vue.js for dynamic UI

• Backend (Choose one):

  • PHP / Java / Node.js

  • RESTful APIs to handle user data, queries, product lookup, etc.

• Machine Learning & NLP:

  • Python (with Flask API) for training NLP model using libraries like NLTK, spaCy, or TensorFlow

  • Intent classification using SVM, Logistic Regression, or deep learning

• Database:

  • MySQL or MongoDB to store FAQs, chat logs, user details, order data

• Third-Party APIs (Optional):

  • Google Dialogflow / Rasa / OpenAI GPT for NLP

  • Language translation APIs

  • E-commerce/order management APIs