
Chatbot for Internal Helpdesk
Description:
An AI-powered chatbot integrated into an internal web portal or desktop app to assist employees with common IT issues, HR queries, and documentation requests. It reduces workload on helpdesk agents by answering FAQs and raising tickets if needed.
Features:
- Natural language processing (NLP) support
- Predefined answers for FAQs (printer issues, leave policy, etc.)
- Integrated ticket generation for unresolved queries
- Option to connect with a live agent
- Chat history and sentiment tagging
- Dashboard to monitor chatbot effectiveness
Tech Stack:
Frontend: HTML, CSS, Bootstrap, JavaScript
Backend: Python (Flask/Django) with NLP using Rasa or Dialogflow
Database: MongoDB or Firebase