
Complaint Escalation Management System
Description:
An internal tool for organizations or municipal bodies to manage complaints and automatically escalate them based on time or priority. Ensures timely resolution with a defined workflow.
Core Features:
- Complaint submission by users
- Admin panel to assign complaints
- Auto-escalation if unresolved within SLA
- Email/SMS notifications
- Status tracking and resolution remarks
Tech Stack:
Frontend: Angular
Backend: Node.js + Express
Database: MongoDB