
Customer Support Ticket System
Project Description:
The Customer Support Ticket System is a centralized platform where users can raise complaints, service requests, or inquiries. Each ticket is tracked and assigned a priority level. Support staff can view, assign, update, and resolve these tickets, ensuring accountability and timely response.
Modules:
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User Registration & Login
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Raise New Support Ticket
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Ticket Dashboard (View Status, Filters)
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Admin Ticket Assignment Panel
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Comment Thread for Each Ticket
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Email Notifications
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Ticket History and Analytics
Tech Stack:
Backend: PHP
Frontend: HTML, CSS, Bootstrap, JavaScript
Database: MySQL