Project Overview:

The Digital Complaint Box App is a mobile-based platform that allows users—such as students, employees, residents, or customers—to anonymously or openly lodge complaints, suggestions, or feedback to an organization or institution. The goal is to ensure transparency, streamline complaint resolution, and eliminate the fear of retaliation when reporting problems.

It serves as a virtual alternative to traditional physical complaint boxes found in offices, schools, hostels, societies, and government institutions.

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Technologies Used:

• Frontend (Mobile App – Hybrid):

  • HTML5, CSS3, Bootstrap

  • JavaScript

  • Ionic Framework / Apache Cordova

• Backend:

  • PHP / Node.js / Java (Spring Boot)

  • MySQL / MongoDB

  • RESTful APIs

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User Roles:

1. User (Student, Employee, Resident, etc.)

2. Admin (Institution/Organization Staff)

3. Moderator (Optional – to manage sensitive complaints)

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Key Features:

1.  User Authentication

• Secure login with email/OTP

• Option to submit feedback anonymously (no login needed)

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2.  Complaint Submission Form

• Users can file complaints with:

  • Category (e.g., infrastructure, harassment, maintenance, behavior, etc.)

  • Description

  • Priority level (Low, Medium, High)

  • Option to attach images/screenshots

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3.  Anonymous Reporting Option

• Users can choose to hide identity

• Admins can view anonymous complaints without user info

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4.  Complaint Categories

• Predefined and custom categories (admin-defined)

• Filters for sorting: pending, in review, resolved

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5. ???? Complaint Management Dashboard (Admin)

• View all complaints in a timeline format

• Assign complaints to staff or departments

• Change status: Pending → In Progress → Resolved

• Add internal notes or responses

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6.  Notifications & Updates

• Users get alerts when:

  • Complaint is received

  • Status is updated

  • Admin replies to it

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7.  Analytics & Reports

• Daily/weekly/monthly reports on:

  • Number of complaints

  • Resolution time

  • Most common categories

• Exportable in PDF/Excel format

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8.  Two-Way Communication (Optional)

• Admin can message the complainant for more info

• In case of anonymous users, admin can post a general reply

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9.  Feedback on Resolved Complaints

• Users can rate how the issue was handled

• Helps in evaluating response effectiveness

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10.  Complaint History

 

• Users can track their previously submitted complaints

• Admins can access complaint logs with full records