Overview:

The Driver Feedback Portal is a web-based system where passengers, logistics partners, or vehicle owners can provide structured feedback about drivers’ performance. This feedback system is designed to enhance road safety, service quality, and accountability in sectors like public transportation, logistics, delivery services, or ride-sharing platforms.

Ideal for a final-year web development project, built using PHP, Java, or Node.js for the backend and HTML, CSS, Bootstrap, JavaScript for the frontend.

Technologies Used:

• Frontend: HTML5, CSS3, Bootstrap, JavaScript

• Backend: PHP / Java (Spring Boot) / Node.js (Express)

• Database: MySQL / MongoDB

• Optional APIs: Google Maps API (for trip logs), Email/SMS API (for alerts)

Project Objectives:

• Allow users to submit ratings and reviews of drivers

• Track recurring complaints or issues

• Improve driving behavior through feedback and recognition

• Enable management to take action based on data

User Features:

 1. Submit Feedback:

• Choose driver from dropdown or enter driver ID

• Rate driver based on multiple criteria:

  • Punctuality

  • Driving behavior (rash, safe, etc.)

  • Cleanliness of vehicle

  • Politeness / communication

• Add written comments (optional)

• Upload photo/video (if needed) as proof

 2. View Past Feedback:

• View your submitted feedback history

• Edit or delete feedback (within a time limit)

• Check average rating of a driver (if public)

 3. Anonymous Mode:

• Option to submit feedback anonymously

• Anonymous complaints flagged for admin review

Admin Features:

 1. Driver Management:

• Add, edit, or remove driver profiles

• Upload driver documents and assign vehicles

• Link trips or schedules to drivers

 2. Feedback Monitoring Dashboard:

• View overall ratings per driver

• Filter feedback by date, location, route, severity

• Visual charts: average scores, complaint frequency, heatmaps

 3. Alerts & Action Tracking:

• Auto-alert for drivers with frequent negative feedback

• Track disciplinary actions or recognition records

• Download monthly reports