Helpdesk Ticketing System
Description:
A helpdesk solution to manage customer support or IT-related requests within an organization. Users can raise tickets describing issues, and support teams can respond, assign priority, and track resolution. Admins can categorize issues (hardware, software, service), assign to teams, monitor SLA compliance, and generate performance reports. The platform supports real-time ticket status updates, internal comments, and feedback ratings.
Key Features:
- Ticket creation, tracking & escalation workflows
- Role-based access: User, Support Agent, Admin
- Ticket priority & status control
- Email notifications for updates & resolution
- SLA tracking and reporting dashboards
- Analytics for resolution time and team efficiency
Tech Stack:
- Frontend: React.js
- Backend: Node.js + Express.js
- Database: MongoDB
- Tools: JWT Auth, Nodemailer, Chart.js
This Course Fee:
₹ 1499 /-
Project includes:
-
Customization
Fully
-
Security
High
-
Performance
Fast
-
Future Updates
Free
-
Total Buyers
500+
-
Support
Lifetime
Secure Payment:
