
Offline HelpDesk System
Description
A desktop-based support ticketing system used in organizations to raise and resolve internal service or IT requests without requiring an internet connection.
Features
- User login for employees
- Raise service tickets with issue categories
- Technician dashboard to resolve and close tickets
- Ticket priority and SLA tagging
- Search and filter old tickets
- Analytics on ticket turnaround time
Tech Stack
Frontend: JavaFX
Backend: Core Java
Database: SQLite