
Online Complaint Box for Schools
Introduction:
An internal digital platform for schools that allows students, staff, and parents to submit feedback or complaints about any issues anonymously or with identity disclosure.
Objective:
To provide a structured and confidential medium for stakeholders to voice concerns and to allow administrators to address them systematically.
Key Features:
- Complaint registration form (with/without identity)
- Categories like cleanliness, bullying, teacher behavior, etc.
- Admin panel to view, filter, and respond to complaints
- Complaint status tracking (Pending, In Review, Resolved)
- Monthly or term-based analytics and complaint logs
- Email notification to concerned department
Functional Modules:
- Anonymous Complaint Submission Module
- Complaint Management & Routing System
- Role-Based Login (Admin, Teacher, Student)
- Reporting & Analytics Module
Benefits:
- Increases trust and transparency
- Empowers students and parents to raise genuine concerns
- Improves school discipline and administrative responsiveness