
Online Public Grievance Portal
Overview:
A digital platform where citizens can submit complaints related to public services like roads, sanitation, water supply, or civic issues and track the status via email or SMS notifications.
Key Features:
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Citizen Login/Register
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Submit, edit, or view complaint status.
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Complaint Submission Form
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Includes type, description, location, and optional image upload.
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Admin Dashboard
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Authorities can view, assign, and update status of complaints.
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Status Updates
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SMS or Email notifications when complaint is registered or resolved.
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Priority Tagging
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Urgent complaints marked and highlighted for quicker attention.
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Purpose & Impact:
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Promotes transparent and responsive governance
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Empowers citizens to voice issues
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Can be adopted by local municipalities or colleges for internal use