Overview:

The Online Suggestion Box is a web-based application that allows students, employees, or stakeholders to submit anonymous or identified feedback, ideas, or concerns to school or office management. It promotes open communication and provides administrators with a platform to receive, review, and respond to suggestions in an organized manner.

This system enhances transparency, boosts morale, and supports continuous improvement through user-driven feedback.

Technologies Used:

• Frontend: HTML5, CSS3, Bootstrap, JavaScript

• Backend:

  • PHP (Laravel/Core PHP)

  • Java (Spring Boot)

  • Node.js (Express.js)

• Database: MySQL / MongoDB

• Optional: Email API for admin notifications, CAPTCHA for spam protection

Key Features:

User Module (Student/Employee):

• Submit Suggestion: Enter title, description, and category (e.g., facilities, academics, HR, events).

• Anonymous Option: Choose to submit anonymously or with name and email.

• View Past Submissions: (if logged in and not anonymous).

• Suggestion Categories: Allows users to classify feedback for better routing (e.g., canteen, classroom, infrastructure).

• File Attachment: Optional file upload (images, PDFs, etc.) to support suggestion.

Admin Module (School/Office Management):

• Dashboard: View all suggestions (categorized by status and type).

• Filter & Search: Sort by date, category, or status (new, in review, resolved).

• Respond to Suggestions: Public or private replies, with status updates.

• Feedback Metrics: Graphical report of suggestion types, response time, resolution rate.

• Archive or Delete: Manage old or irrelevant suggestions.

Functional Modules:

1. Login/Signup (optional for users)

2. Anonymous Submission Mode

3. Suggestion Management (CRUD)

4. Admin Reply System

5. Category & Status Tracking

6. Notification Engine (Email Alerts to Admin)

7. Reporting Dashboard

Security Features:

• CAPTCHA or anti-spam validation

• Encrypted storage of user data (if not anonymous)

• Role-based access control (admin vs user)

• Input sanitization to avoid injection attacks