Overview:

The Public Transport Feedback System is a web-based platform that enables passengers to submit feedback, complaints, or suggestions regarding public transportation services (buses, trains, metros, etc.). The system aims to improve transit services by collecting and analyzing user experiences while promoting accountability and transparency.

Perfect for final-year computer science students interested in web development, database management, and user experience design, using PHP, Java, or Node.js for the backend and HTML, CSS, Bootstrap, JavaScript for the frontend.

???? Technologies Used:

• Frontend: HTML, CSS, Bootstrap, JavaScript

• Backend: PHP / Java / Node.js

• Database: MySQL / MongoDB

• Optional Add-ons: Google Maps API, Email/SMS Notification API

Project Objective:

• Collect feedback from passengers to identify service issues

• Categorize and analyze public transport problems by location, route, or type

• Provide transparency and accountability for transport authorities

• Improve public satisfaction with transit services

User Features:

1. Submit Feedback or Complaint:

• Fill in:

  • Name, contact (optional for anonymous feedback)

  • Type of transport (e.g., bus, train, metro)

  • Route number or vehicle ID

  • Date and time of experience

  • Feedback type (complaint, suggestion, appreciation)

  • Description and optional file upload (photo, ticket, etc.)

2. Feedback Categories:

• Delay / Punctuality

• Cleanliness

• Staff Behavior

• Safety / Overcrowding

• Accessibility

• Route or schedule issues

3. Feedback Status Tracking:

• Receive a Ticket ID for each submission

• Track the status: Submitted, In Review, Resolved, Closed

• Get email/SMS alerts for status updates (if opted)

4. View Public Reports (Optional):

• Browse non-sensitive aggregated feedback trends by route or service

• Rate other users’ suggestions for relevance

Admin/Authority Features:

1. Feedback Dashboard:

• View feedback sorted by type, date, severity, and transport type

• Filter by route, time slot, or location

• Visual summaries (pie charts, heat maps)

2. Respond to Feedback:

• Assign feedback to relevant departments

• Mark complaints as resolved and reply to the user

• Internal notes and resolution reports

3. Performance Reporting:

• Generate monthly or quarterly reports

• Track recurring issues on specific routes

• Print/download reports in PDF/Excel